"Why Your Clients Don't Come Back"
Download MP3Is your salon or spa creating trust from the very first interaction? In this episode, Brie and Chandra reveal how to build rock-solid relationships with potential clients before they even step through your doors.
Learn the must-know strategies for crafting a seamless pre-visit experience, from optimizing your website and pricing transparency to clear communication that sets the tone for trust. Plus, discover how personalized, thoughtful post-visit follow-ups can turn first-time guests into loyal clients.
Ready to elevate your guest journey and turn curiosity into confidence? Click play now and start building the trust factor that drives lasting success!
"First impressions matter—and they start long before your client walks through the door. In this episode of Salon Swagger, Brie and Chandra break down the art of creating a seamless pre-visit guest experience that builds trust and keeps clients coming back.
From crafting clear communication and transparent pricing to ensuring a user-friendly website and effortless booking process, they dive into why every touchpoint matters. They also explore how consistency across the entire guest journey—from online interactions to in-salon experiences and post-visit follow-ups—can set your business apart.
If you’re ready to elevate your client experience and build trust from the very first click, this episode is packed with actionable tips to help you do just that.
