All Episodes
Displaying 1 - 20 of 111 in total
S2 E56 Salon Loyalty Programs: Are Yours Helping Client Retention or Costing You Money?
Running a loyalty program in your salon or spa can absolutely help with client retention, increase average ticket, and strengthen client loyalty—but only if it’s set u...
S2 E55 What REALLY Happens After a Client Files a Claim Against Your Salon
Once a situation in your salon or spa goes beyond a normal client conversation, everything changes—and most owners aren’t prepared for that shift. You go from talking ...
S2E54 Salon & Spa Insurance: The Situations That Can Turn Into a Real Problem!
Running a salon or spa comes with a lot of moving parts—and most owners don’t think about insurance until something actually happens. You have a policy, you assume you...
S2E53 How to Get More Salon Clients Without Ads (Marketing That Actually Works)
Getting more clients into your salon can feel like a constant chase. You post more, run ads, throw out promotions… and for a minute it works, but it never really lasts...
S2E52 The Truth About Buying an Existing Salon or Spa (What No One Tells You)
Buying an existing salon can look like the shortcut. The space is built out, the chairs are full, there’s a team in place, and on the surface it can feel like you’re s...
S2E51 "The Truth About Gift Cards No One Explains to Salon Owners"
(What Salon Owners Need to Know About Gift Cards)Selling gift cards can feel like a win in the moment. Money comes in, the day feels more profitable, and it’s easy to ...
S2E50 "Salon Owners Are Getting Burned by POS Loans (Here’s Why)"
(What Salon Owners Need to Know About POS Loans)Getting one of those funding offers inside your POS system can feel exciting at first. It looks easy, fast, and honestl...
S2E49 “What Salon Owners Need to Know About Unemployment Claims”
(What Salon Owners Need to Know About Unemployment Claims)Getting an unemployment notice as a salon owner can feel frustrating, confusing, and sometimes personal. Most...
S2E48 “The Exit Interview Every Salon Owner Should Be Doing (But Almost No One Is)”
Most salon owners do exit interviews when a stylist leaves. Almost none of them ever turn that lens on themselves.In this episode, Brie and Chandra break down what it ...
S2E47 "Salon Owners: Stop Making These Mistake With Bad Reviews in Your Beauty Business"
Negative reviews and online complaints are part of owning a salon or spa, but how you handle them can either protect your reputation or quietly damage trust with futur...
S2E46 "The 90-Day Test Every Salon Owner Needs to Run"
Owning a salon or spa can feel profitable on paper, but many beauty business owners are still far more owner-dependent than they realize. The 90-Day Test is one of the...
S2E45 "Why Salon Owners Can’t Find Stylists Right Now"
Hiring stylists today is one of the biggest challenges salon and spa owners are facing, and it’s quietly impacting salon profitability, scheduling stability, and long-...
S2E44 Most Salon Owners Think They’re Burned Out — They’re Not
Functional freeze is one of the biggest hidden reasons salon and spa owners feel exhausted, disconnected, and on edge even when nothing is technically “wrong” in the b...
S2E43 IF THIS IS HOW YOU PAY YOUR SALON OR SPA TEAM, WE NEED TO TALK
Pay structure problems are one of the biggest hidden reasons salons struggle with profit, team trust, and long-term stability.In this episode, Brie breaks down the dif...
S2E42 How One Lease Can Make Or Break a Salon or Spa Business
Most salon and spa owners think of their lease as just another monthly bill — but very few realize how deeply that decision affects pricing, payroll, staffing, stress ...
S2E41 "No More New Years Resolutions, Do This in Your Beauty Business Instead"
Most salon and spa owners start the year with big goals, strong motivation, and a long list of things they want to accomplish — and by February or March, many already ...
S2E40 "How Salon Retail Has Changed: A Distributor’s Perspective Every Salon Owner Needs to Hear"
Salon retail has changed more in the last few years than most owners realize. In this episode, we sit down with a leading beauty distributor to break down the real ret...
S2E39 "The Truth About Front Desk vs Deskless Salons: Both Should Make Your Salon Money"
Most salon owners think going deskless will automatically save money, streamline operations, and fix their front-of-house problems — but that’s not always true. In thi...
S2E38 “Think You Have to Rent to Make 6 Figures? Here’s the Truth for Stylists”
Most stylists think they have to rent a booth to make six figures — but that’s not true. In this episode, we break down how stylists are hitting six-figure income ins...
S2E37 “One Slow Month Away from Panic in Your Salon? Not If You Do This.”
Slow seasons happen. Cancellations, a stylist on leave, a busted water heater — and suddenly the salon’s cash flow feels shaky. This episode shows salon owners how to...
