Salon Swagger

Brie Holt (00:01)
Hey there, welcome back to Salon Swagger where we talk about the good, the bad and everything in between when it comes to commission salon and spa ownership. I'm Bri and as always, I'm joined by Chandra C. Hey girl.

Chandra (00:11)
Hello everyone.

Brie Holt (00:14)
All right, well today we're diving into part two of our series on resetting or rebuilding your business. Now, if you're listening to this and you haven't listened to part one yet, stop right here and go back because that episode lays the foundation by helping you decide whether your business needs a reset or a rebuild. And that really is a question that you need to know the answer to before you start taking action. And today the action is what we're going to be focusing on. So here's the thing.

Chandra and I talk to a lot of salon and spa owners all across the nation, the world, kind of, and the majority of commission salon and spa owners that we talked to, they are unhappy with the way their business is going. They are exhausted from having to maybe constantly be present day in and day out. And the saddest part, many of them had a completely different vision when they first started their business.

They dreamed of creating a business that could run without them having to be there 24 seven for decades. A business that maybe generates income and aligns with their life goals, but somewhere along the way. It just all got lost. That all got lost. So if this sounds like you know this, it is never too late. Never, ever, ever. You don't have to stay stuck. Whether you need to reset or rebuild, you can get your business back on track.

and create something that works for you, not the other way around. That is something that we say at the Beauty Biz Agency all the time. So Chandra today, let's tackle the big stuff, the fear, the vision, the culture, the leadership, and how to create a business that is going to support people's goals and give them the freedom that they actually deserve. I don't know about you, but salon and spa owners need to start believing that they deserve to live the life that they want to live.

They need to believe that they deserve to have the freedom that they want to have. Why do you think this is such an issue?

Chandra (02:17)
I just think that you get stuck in the weeds. You forget what you wanted. You forget about yourself because you're taking care everybody else or trying to like make things work and you just you lose it. You lose yourself and what you were passionate about.

Brie Holt (02:32)
It's heartbreaking. Like it really, really breaks my heart. And I've been there before. I'm not judging anyone because I've been there before. And I think that's why we talk about the things that we talk about is because you and I have both been there and felt them maybe from different aspects, but we felt that we've been in those trenches and we know exactly what it's like. I think we have to start with the elephant in the room, which is going to be fear. Fear is the number one thing holding salon and spot owners back.

It's what keeps them stuck in a business that drains them instead of energizing them. The fear of maybe letting people go, the fear of losing revenue, the fear of making a mistake. It, it all feels so big, doesn't it? Like it just feels massive. Like there's nothing else that matters. But the truth is that fear, it's not going to go away.

You just have to learn how to move your way through it, in my opinion. I still get fearful when I am making decisions, when I am doing something big, when I am... The difference is I've just learned that it's going to be there and I just have to suppress it and move forward. And if I fail, I fail. And I'm going to pick myself up and start over again. What do you do when you get that fearful feeling if you still get it?

Chandra (04:00)
yeah, I definitely still get it sometimes. And I do the same thing you do. I kind of have learned how to kind of suppress it and move forward anyways. I always tell myself the same thing I tell my kids. Fear is false events appearing real. And so you're creating most of the scenarios in your head that aren't even probably gonna happen. And even if they do, sometimes it comes out better on the other side. And so I've just learned after being fearful for so long and putting things off myself that

once you finally do it you realize it's gonna be fine. What's the worst thing that's gonna happen? It's gonna be fine.

Brie Holt (04:36)
I have learned so many lessons from my failures, from screwing up, from messing up, from not doing it right the first time, and took those lessons, kind of intertwined them right into my next experience, and it came out a million times better than I ever thought it was going to. So I actually get angry at myself for allowing fear to stop me for so many years, because there is no telling what I could have accomplished. I'm getting old now.

Chandra (04:40)
Mm-hmm.

Brie Holt (05:06)
But if I would have not let that fear in my youthful younger years stop me, there is no telling the things that I could have done. So I think one of the things that is a struggle for everyone when it comes to fear specifically, and when we're talking about resetting or rebuilding the business is letting someone go because it can feel so personal. You've built a relationship, you have invested time, and maybe they've even been there since the beginning.

right? But if they're not aligned with your vision, or worse, if they are bringing negativity into your business, yes, your business, you are doing more harm than good by keeping them. I just believe that. And think about it this way, negativity, we all know that it spreads like wildfire. It doesn't just stay with one person, it kind of seeps into that culture, it affects the morale, and eventually,

Like we said yesterday, it is going to impact your clients. The clients notice everything. They may not say anything, but they feel that shift and something's going to happen and it's going to affect your business. So I think we need to get into a little tough love, Chandra. If someone isn't contributing to the culture and vision that you are working towards as an owner, then they are literally holding you back.

It's not just about what they're costing you financially. It is about the energy and the opportunities that you're losing by keeping them there. So we're going to go into the fear of loss of revenue in just a second, because that's huge. But let's talk about this fear of losing people or having to fire people or terminate people because of the relationships. I've done it a million times, never felt good, but I did it anyway. So let's talk about your experience.

Chandra (07:02)
Yeah, I mean, I was very fearful of this in the beginning, especially like the first couple people I had to let go. It was like, you don't know how to do it right. You're worried. You're not going to say it right. Or you're afraid it's going to cause other problems in the business if you let someone go. And I think for me, the biggest thing was I just finally learned like, and again, a lot of it comes down to implementing the right systems and the right things in your business. gets really easy to let somebody go when

that you have things in place and they're not following it. It takes away all the gray area. It makes it so much easier. And for me, that was the biggest thing that made that process become easy. It's still not easy. Like it's never good to have that conversation. It's never easy to let someone go. But when you're just working towards something and you have those things in place, then it's so much easier to just be like, hey, you're not following what you're supposed to be doing. So it's not working.

you know, and just kind of letting them go. And that's what turned the corner for me and kind of took the fear out because now I had a foundation to stand on when I had to have this conversation with somebody to let

Brie Holt (08:13)
And when you stand on those foundations, the excuses that you're constantly making for said employee or employees, those go out the door because like you said, it is something concrete that they are very aware of that you are very aware of. And so, you know exactly what has to be done. Okay. Let's talk about the financial side. Letting someone go can feel like pulling the rug out from under your business. Get it, been there, done that.

You're thinking about the clients that they serve, the revenue that they're bringing in and how their absence is probably going to create a gap. And it's going to, but here's what you need to understand. The wrong person on your team is already costing you money. It's they're already costing you money. They really are. They're likely driving away clients. They are demotivating your team. They're creating an environment that is harder for you to manage.

Yes, there is going to be a temporary dip in revenue when you let them go. 100%. I'm not going to lie to you. Chandra's not going to lie to you. It's going to happen. But that dip, it actually creates space to rebuild your team with the right people. People who align with exactly what you want and people that are going to actually drive your business forward. So you've got to have that reframing of fear. You've got to have that mindset shift.

Fear isn't always a bad thing. It's a sign that you are about to do something big, something big, something important. Fear is really, this is the way I learned to look at it and I don't remember who told me this, but fear is your gut saying this really matters. This really, really matters. So instead of letting that fear just paralyze you completely, let it start guiding you a little bit.

Look at what you're afraid of and ask yourself, like Chandra always says, what's the worst case scenario? What's the worst that can happen? Can I handle it? Nine times out of 10, that answer is going to be yes. And on the other side of that fear, what do you have? You have growth, you have freedom, you have alignment, you have everything that you've been working towards, everything. So let's talk about this fear of revenue dip.

And how have you handled that in the past, this gap in revenue? Because that's what everybody tells us, right? Like, my gosh, I can't let them go because what's going to happen? Like my business, I can't pay my bills. Can't pay my bills.

Chandra (10:55)
Yeah, I mean, I've been there. I've had to let somebody go that was a top producer who had been with me for a long time. And that fear of letting them go is there, but also is that fear of sometimes having them there. Like I remember going in when that person was there and you feel like you're walking on eggshells and you're afraid to disrupt them because you just can't lose them. And you're so stressed out about all of that. And that causes a lot of issues for you as well. So I think at the end of the day, like,

Sometimes that dip in revenue, you're going to be fine. You'll figure it out. You'll get through it. But the amount of stress that's lifted off of your shoulders when you let those people go is priceless. Like you'll figure it out. You know, I've had to do it. remember even this was quite a few years ago because we don't keep people anymore that don't fit into our culture, you know, but I had to go back behind the chair extra. Like, yeah, that sucks. But, you know, you might have to pick up extra days. You might have to do this. But once you get through it,

then it's so much better. my gosh, like so much better. And your team sees that you're not kind of wishy washy and that you really are serious about the way that you want the business to run when you let those people go. And so I think that was a huge change in our culture by letting some of those people go because now everybody's on board because they feel like they're following the rules and they're doing everything. But then you have this one person who just gets away with everything and doesn't follow anything.

and it starts to infect them. So when they see that you mean business and you let them go, I feel like your whole place will shift. And that will make more money at the end of the day.

Brie Holt (12:34)
yes, for sure. And one of the coolest things about going through these two episodes is that we're talking about resetting and rebuilding. So we're actually making a plan. So when you're making this plan in place beforehand, you can calculate the cost of change, right? You can face those numbers head on. How much revenue are you going to lose? How, what's it going to take to replace that or?

maybe adjust in the absence of these people. You can start reallocating those revenue gaps. You can create a leaner budget for the time being. So you can actually prepare yourself and your business for letting go of these toxic, toxic people that are costing you way more than what they're actually bringing in for you. So that's a really cool thing about going through this process is that something that you're able to do.

So once we talk about this fear, we have to talk about your vision and getting it realigned because if you're going to reset or rebuild, Chandra has done it millions of times, probably not millions, many times. I've done it a lot. I'm not going to lie. You have to have a clear idea of where you're going. You can't just throw it out in the air. One of the biggest reasons the salon owners I think feel stuck is because their business just

is in this state of, don't even know what the word is, but it's just there. It's just kind of blah and it's just there, right? It doesn't really reflect anything that they love or believe in or wanna be or wanna do or any of those things. It probably did in the beginning, but over time things have shifted, right? And what we usually notice when we're coaching people is the owner has shifted. Their thoughts, their beliefs, their desires, their dreams.

And the business has just kind of hung back. It's kind of like that, that friend that you leave in high school when you go to college, you know, they just kind of hang back while you're doing all of these things. Your business is just stuck there and it's, it's really sad. You, you probably made compromises and now instead of building the business that you dreamed of, you're just literally trying to keep up. Like you're just trying to keep up with everything. So we've got to talk about what is your new vision look like? So what kind of business.

Did you dream about when you first started? Ask yourself that. Was it a place where your team was supported and inspired, where clients felt valued every second that they were in your studio, where you had the freedom to step away without everything falling apart? You've got to go back to those roots and think about that stuff. And then you have to ask yourself, does your current business reflect that dream? Because if it doesn't, you have to realign.

You have to redo things. Your, your vision. It's not just a feel good statement. And I wish people would understand this. Sometimes Chandra and I are coaching people and we're reading their vision or their mission statement. And it's just, it's all about feel good. Chandra knows I hate the fluff. I don't like it. The fluff doesn't get you anywhere. Your vision is your roadmap. It is what guides every single decision you make.

from hiring the pricing to the way that you the owner wants to spend your time so when you get clear on this vision it becomes easier to say no to the things that don't align with it and yes to the things that do and that clarity is a game changer in my opinion so let's talk about this vision really quickly chandra and why you think it's so important.

Chandra (16:19)
Well, I think that's your starting place, right? Like that's your guide. If you don't know what your vision is, then you are just going to be stagnant and kind of going nowhere because you don't know where to go. Like you don't have any sort of clear path. And so creating that vision to begin with and really understanding what it is, what's your point? What's the purpose that you're doing this for is really the first place that I think you...

you have to start and I think it's the most important place because you don't know how to create your business if you don't start with a really solid vision.

Brie Holt (16:54)
agreed agreed. we've got the reset or the rebuild, we are letting that fear go or working through that fear. It's all right if it stays beside you, you just got to keep moving on, right? Then we've got our vision, super, super important. Now we have to think about culture, because culture is one of the most overlooked but critical parts of your business. So many people start their businesses or reset or rebuild, but they don't

Think about the culture. just say they want to have fun. They want to have a good time. They want to do all of these things. And that's not really what it is because the culture is what your team feels when they come to work and what your client senses when they walk through your doors. If your culture is strong, everything is going to flow. It's going to flow. Are you going to have few bad days? 100%. But it's going to flow for the most part. But if it is toxic or it is misaligned with your new vision, it

is only a matter of time before you're going to start seeing more and more cracks. And those cracks coming up again is never going to be good if you just reset or rebuilt. So you've got to think about what kind of culture you want. What do you want your salon to feel like? Is it collaborative? Is it supportive? Is it a place where your team can grow and thrive? The thing you have to know is culture starts with you. As the owner, you set the tone and that tone

has to align with your vision. So you can see how all of the pieces are kind of coming together. I think culture isn't created in a single meeting or in team building exercises or just overnight. It really isn't. You can have an idea of what you want it to look like, Chandra, right? But it's built in the little things that you are going to do every day or the little things that you do every day, the way you communicate.

the way you handle challenges, the way you celebrate wins. If collaboration is a value, you have to highlight teamwork, right? If growth is a priority, you have to invest in mentorship, coaching, education. Over time, these consistent actions are going to create the culture that you want. So, Chandra, why do you think culture is so often overlooked?

as a key factor in a salon success. Instead of actually looking at what they want to build, they just say, I want to have fun. I want a team that's spunky and fun. Why is that?

Chandra (19:25)
I mean, I think one of the biggest reasons it gets overlooked is because I think sometimes the owners don't even understand what it means to have a solid culture. I mean, we talk to owners all the time and they're always, one of the things they always say is, have a great culture. And then you kind of get deeper into it you're like, no, you don't. Like, this is a total mess. And so I think if you don't really understand what kind of environment you want to build, you can't create it. And I think you have to, as the owner,

You have to really, like you said, it starts with you. And so everything that you do has to align with the type of culture that you're trying to build. And it is the most important piece. Like you can't get all of those other parts of your business moving in the right direction if your culture is not strong, because that means you're always going to have people on the, on the team that are going to be breaking what you're trying to build. And so that culture has to be very solid and you have to really protect that culture. So when people aren't aligning with it,

They can't stay. And I think that's how you build a dream team. And I think that's where people get lost sometimes is they just think, well, they do this good and this good, but it's like, is that really part of what you're trying to create? Because if it's not, they gotta go. And I think that's one of the hardest things that owners face is really upholding that culture and then staying steadfast with it themselves to make it grow. Cause it's not easy to grow a culture. Like you said, it doesn't start in one meeting. It takes a lot of time.

But once you start getting it there, it sort of takes on a life of its own. And the people that come to your business come because of your culture. Then you don't have to stress about hiring all the time. Like that's another really great thing when you have a good solid culture. People just come to want to work for you. And so I think that's one of the biggest pieces that you have to really get under control and build in order for your business to be that successful that you want.

Brie Holt (21:19)
Yeah, it's really funny when we are talking to salon owners or spa owners and they're like, my culture is great. And then all we hear is blah, blah, blah, blah, blah, blah, blah. And I'm like, yeah, not so great. I think a lot of times commissioned salon and spa owners think that culture means skill and it does not mean skill in any way, or form. Skill can be taught. So if you've got an artist who is bomb at balayage,

But their attitude sucks and their temperament sucks and they show up for late work and they're constantly clickish and gossiping and things of that nature. That's your culture. It's not that she can do a balayage. You can teach anybody to do that. You can grab someone off the street and teach them how to do a balayage. But your culture is very, very important. Like Chandra said, and we have seen salons completely turn around.

by changing its vision and its culture. And the process has been amazing. I mean, the revenue that has shot up is almost unheard, the profitability is almost unheard of. The salon owner's life that has changed, like I get chills talking about it. I'm thinking of Tanya right now, obviously, because we just saw all of her numbers and she did a complete rebuild and.

She is doing amazing things. I mean, I think she's golly, 17,000 from last year and had to completely rebuild everything. That's huge in one year to be able to be up that revenue. So vision, culture, they all matter. Now it's the leadership. Because if you want to reset or rebuild, it starts with you. Chandra and I always say this, it always starts with you as the leader.

Leadership is not about being perfect. People think that you got to be this perfect leader. It's about showing up consistently and being willing to grow. So if you are out there and you are avoiding tough conversations or you are not setting clear expectations, you're probably not leading by example, right? And that's something that you have to do is lead. Your team is watching everything you do.

I don't care what you say, what you think, they are watching everything and they take their cues from you. And if you're not clear, if you're not consistent, it's going to trickle down every single second of every day. So you don't have to have all the answers. What your team needs is someone who's real, someone who's steady, someone who's willing to learn and admit when they make mistakes. Because when you lead with strength,

when you lead with vulnerability, you're going to create trust. And that is what you need in that culture, 100%. It is the foundation for everything else. With leadership being such a huge part of resetting or rebuilding Chandra, in your opinion, what does strong leadership look like in a salon setting?

Chandra (24:30)
I think kind of like what you're saying, it really, it's really somebody who does, they show up and they really care about what they're doing and they are real. Like I try stuff all the time and it doesn't work in my team. I'm always like, we're just going to try it and see what, like they follow along and they play along and they try to do anything that I, I implement because they know no matter what, I always have their best interest at heart. Like I always am trying to grow, make things better, but it's better for them and for the salon as a whole, not just for myself.

And I think that having that strong leadership and being that type of person where that's your goal and your team knows they're going to follow you and they're going to want to be part of it and they're going to want to help you. But if you're somebody that's not showing up, not putting in the effort, not running the business, like kind of running away from it or avoiding those hard conversations and letting things get out of hand and letting things be chaotic, they're not going to feel like it's a safe, you know, supportive place where they can trust what you're doing. And so.

I think that's where a lot of salon owners go wrong. They kind of try to hide from leadership instead of just stepping up and taking control of that role and really being strong in their business.

Brie Holt (25:40)
Yeah, I think there's two things that come to mind here with me. One of them is salon owners, kind of like you said, hiding from that leadership role, just wanting to be part of a team, which is a huge no no, can't happen, right? And number two, teaching them to balance being vulnerable while staying strong and steady for their team, because you have to learn that there is a very, very

tight rope that you're walking there between being vulnerable enough, but yet not being an emotional wreck and chaotic and crying, right? And upset all the time. And so that's really, really hard. How do you kind of balance being vulnerable with staying strong and steady for your team?

Chandra (26:27)
I think for me, I don't tell them everything that's going on with me or every single thing that's not working or happening, but I do tell them a little bit. I want to let them know if there's something going on or I'm trying to do something or I'm maybe off a little bit. I let them know and I talk to them so that they know what's going on and they don't feel like it's them. Or if I come in with a weird mood or something, they don't feel like it's them because they're going to think it's them. That's what they're going to do if you're in the leadership role.

And they're automatically going to think that. I think really balancing your emotions and, being a active listener, I think is also really important because you've got to be able to hear your team too and know what they're saying and not just kind of look like you're listening, but then you're really like thinking about 500 million other things. And so I think really having that is that balance of your emotions and really knowing how to be in.

the moment when you need to be in the moment instead of kind of just you got too many other stresses going on you don't care because I've been there sometimes I'm like I might have a bunch of stress going on maybe we're having a slow month and I'm super stressed about it but I can't come in and project that on my team instead I have to come in and be like hey guys I know the month is down but let's see what we could do to make it better you know like really having that kind of that balance I think that emotional balance

Brie Holt (27:51)
Well, and I think that is almost impossible to do if you are putting yourself in the same category as one of the team members. You know what I mean? And that is, I know we say all the time, one of the biggest mistakes salon owners make, but that truly is one of the biggest mistakes. And in our opinion, I'm going to speak for both of us from the Beauty Biz agency. That is why it is so important not to be in the service provision role.

99 % of the time, because you just get sucked back in to being that, right? And you're not able to focus on the things that you need to focus on. And the main thing is leading your team and leading your business. And it's really hard to balance that vulnerability with staying strong and steady and being who your team needs and who you want to be if you're just one of them. It's going to be very, very, very difficult. Okay. How can salon owners

Maybe okay let's do this what are some common leadership gaps that you've seen salon owners struggle with because we've seen a ton but let's talk about a few of them.

Chandra (29:03)
Yeah, I mean, I think one of the biggest things is not looking at themselves in that role and just thinking that they are just part of the team and forgetting that they are the leader. Like they have to be a leader. And I think the other, another thing would be just kind of being afraid of it and running from it. Like you have, you can't, you can't do that. You're, you started this business, you're in charge. Like you, you have to, you have to take that role on. And I think those are some of the biggest gaps even I experienced in the beginning. I was like, I didn't.

realized I had to be a leader when I opened my salon. Why? I didn't think that was a thing, but I didn't. I just thought, I'm gonna open this business and I'm gonna be the owner. Yay. Like you just don't realize what role you just took on sometimes. So I think you really have to learn that that's your role now. You're not just the hairstylist or whatever, know, aesthetician behind the chair. You are in charge.

Brie Holt (29:55)
Yeah, business ownership is real. It's not fun and games. It's not a joke. And you've got people depending on you. And so you have to be the leader that they need. If not, they're going to go somewhere else and find a leader that will lead them in the direction that they need and want to go for their life, right? And so you really got to step up. So you've got to decide, reset, rebuild what you want to do, move past that fear.

redo your vision, really, really figure out what you want, get everything realigned, figure out what you want that culture to be. It's got to be on point and you've got to stick with it. And then you've got to lead your business and your team on that ride to that new vision, to that new alignment, to that new culture. Because if you don't, you're going to have a lot of problems. Resetting or rebuilding, Chandra and I both know it's not easy, but it is 100 % worth it.

Fear is normal, but it does not have to hold you back. So I think I just want to get real for just a second. Most people listening to this have probably been sitting with these challenges that we're talking about for some time now, for quite a while. They've probably thought about making changes, but something has always held them back. Maybe the fear, maybe the doubt, maybe just not even knowing where to start because it's not talked about often enough.

So for those of you out there, want to ask you this. If you don't make the changes now, then when are you going to make them? Are you willing to keep going the way that you're going to keep feeling miserable in your own business for the next five years, for the next 10 years? Because that's really what's at stake here. That's really what's at stake. And it's, it's not just about you.

If you're feeling stuck, you're feeling frustrated, if you're feeling drained, don't you think it's probably affecting the people around you? Your team feels it, your family sees it, guaranteed. Guaranteed your family sees it. And your friends, they're going to notice it as well. Misalignment, it never stays contained. It always, always, always spills over into every single part of your life. I've seen it with myself.

I've seen it with Chandra. We know you owe it to yourself and to the people who matter to you most to make the changes you know need to happen in your life and in your business. And it's not gonna be easy, but it is going to be completely worth it. Imagine just that weight lifting off of your shoulders when your business finally aligns again, it finally aligns with that vision.

Imagine the freedom and the energy and the joy that you can feel when you are no longer carrying that weight of a business that just doesn't work for you, doesn't excite you, doesn't love you. So here's the challenge that Chandra and I have for you. Don't wait, start right now. Take one step, make one decision, create just one small shift. Progress isn't about perfection, it is about movement. It's about movement.

And every step you take is going to get you closer to the business and the life that you deserve. All right, Chandra, if a salon owner keeps putting off a reset or a rebuild, what do you think the long-term consequences might be?

Chandra (33:32)
I mean, I think you'll just go along like that until you just can't anymore. And then you'll have nothing at the end of it because you didn't make those changes. I mean, for myself, when I was in those places, I would, when I sat down and finally made my changes, I thought about that. Like, what if I just keep going like this? You know, and it's like, nothing good is gonna come of that. Like I might as well just.

do something else. Like if I'm just gonna keep going like this and keep going in this direction. And I know, I get it, like you think sometimes, it's gonna change, it's gonna change. Like that's what keeps you going, I think sometimes, is you always are thinking, this is gonna get better, this is gonna change, or we're gonna hit this number, or we're gonna finally be like this, or whatever it is. But I think what you said is the most important piece is like, when? When is it? Like how many years can you have that same conversation with yourself?

And how many years can you be in the same position? know, once you get into your 60s and your 70s, like, what does that look like? And that's, I think, the worst thing that you can let happen. So if you're fearful of doing stuff to fix it, you should be more fearful of what's going to happen if you don't.

Brie Holt (34:46)
100 % who wants to because salon and Spa ownership is not easy. It's not easy. And who wants to wake up every day and put in all of this hard work and take all of the risk, every bit of risk every single day and look up 20, 30, 40 years down the road and know that you have nothing to show for it. Did you own a business? Yeah, you can't run it anymore. That business is gone. You have no retirement.

You have no money saved up. You didn't have save any revenue, any profit, any, anything from that business. And so it's almost like the time was wasted. Do you have the memories? Yeah. And 50 % of them may have been good and 50 % bad, but those memories are only going to carry you so far. So very important. All right, guys, that's a wrap. If you enjoyed this episode, please share it with someone else who might need to hear it.

A lot of salon and spa owners out there need to hear this. And as always, don't forget to like, follow and subscribe. Also, you can follow us on social media. Chandra, how do they do that?

Chandra (35:53)
Yeah, reach out to us @thebeautybizagency on Facebook or Instagram. We would love to hear from you or tell us about your struggles. We'd love to hear about it and see how we can help you. So definitely don't be a stranger.

Brie Holt (36:06)
Visit our website at www.thebeautybizagency.com for some amazing free resources and tools that you can use to level up your salon or spa. Now go out there, face the fear, take the leap, and build the business and life that you've always dreamt of because you 100 % can do it. Until next time, keep slaying those business goals with a whole lot of swagger.