Salon Swagger

Brie Holt (00:01)
Hey there and welcome back to Salon Swagger, the podcast where we dive into the good, the bad, and the real life challenges of salon and spa owners. I'm Bree and as always, I'm joined by the amazing Chandra See. Hey girl, what's up?

Chandra (00:12)
Hello? Not a whole lot.

Brie Holt (00:21)
That's awesome. Well, let's jump into today's topic. We are going to talk about top retail objections and why your team should always recommend products. In this episode, we're really diving into one of the top questions that we hear all the time. How do I get my team to talk about retail? This is something that we keep hearing from our members in our coaching program and really salon owners everywhere. I see it on social media. I hear about it.

Seems like everywhere I turn, right? It's just something that is constant. Now, I know we've covered retail before on this podcast, but today we're really going to talk about the recommendation of retail more than the sell. Retail is a real sticking point for so many salon owners out there and for good reason. Getting a team comfortable with retail, it can feel like a really big challenge, a huge challenge. And that's exactly why I think we need to bring it up and talk about it today.

If you are struggling, if you're out there and you're listening and you are struggling to motivate your team around retail, just know once again, you are definitely not alone. So in this episode, we are going to tackle why employees hesitate and more importantly, how you can actually help them work through those obstacles and make retail a natural, easy part of the client experience without those pressures and the awkwardness that they often feel. So I think we need to be honest.

As a salon owner, you've probably tried everything to get your team talking about retail. Maybe you have offered incentives. You've probably shared scripts or maybe even push them a little too hard at times. I know that I was there at one point in my career, so I get it. But here's the truth. None of that is really going to stick unless your team believes in the value behind it. They have to see that recommending these products isn't just a sales tactic.

It's an important part of what they do as professionals. So our goal today is just to give you not one quick trick to get your team actually recommending these products, but to shift the way that they view retail altogether. In order to get employees recommending retail with confidence is kind of the way to put it. I think we have to understand what they might be feeling uncomfortable about and to do that.

We're going to have to dig a little bit. We're going to have to dig a little deeper and understand it and find out what they believe about selling retail, why they believe it, and how those beliefs might be helping or holding them back. Shifting these beliefs is honestly where the real magic happens. When I started understanding and realizing and shifting the beliefs in my team is when we went from selling about

$2,000 a month in retail, which is absolutely embarrassing to almost $50,000 per month. So let's jump into the top three reasons your team should recommend retail and then tackle some of those common hangups that you're going to get along the way. So Chandra, number one, it is a service to your clients, right? That's the way that we have to look at it. That's what it is. And everybody needs to wrap their head around that.

When people are recommending products, it's not about selling. Let's say that three times out loud. It's not about selling. It's about giving clients the tools that they need to maintain their look at home. That's all it is. Think of it like this. If you're using a product in the salon, doesn't your client deserve the chance to take it home so that they can keep that look going? Imagine if you had a trainer.

who doesn't tell you about the right equipment or a doctor who doesn't mention maybe a helpful treatment or medication. That would be awful. Recommending products is just another way to take care of your clients. So Chandra, do you have a story about a time maybe when a team member had a breakthrough moment with retail and what really changed for them in that aspect?

Chandra (04:34)
Yeah, I think very similarly to what you were talking about. think that they just don't always get it and they don't understand how important it is for them to recommend those products. And so definitely a story that I have when I had a stylist who was giving me a lot of pushback. We kept trying to work on her retail, kept trying to work on her retail and she just couldn't get it. And so I put a person in her chair with very curly frizzy hair.

and I took all her products away. And I said, I want you to make this person's hair look amazing. And she panicked and freaked out and was like, I need my product. And I'm like, but you don't need your product because you're not recommended to your clients. So they, you expect them to go home and do this without it. So you should be able to do it without it. And so she did do it and it wasn't horrible, but it definitely wasn't as good as it normally would have been. And I think that was a

great breakthrough moment for her because she just, she never thought about it that way before. She always thought of that she was pushy and salesy and all those things that they think, but she never really thought about it from that framework where it's like, they can't do this at home if you don't do your job of helping them and recommending it. So I think that would be the best story that I have from something like that.

Brie Holt (05:54)
I think that's a great story. It proves our point exactly that it is a service to your clients to recommend and use the retail products, right? Okay. Number two, it's part of the job. Your stylist and aestheticians, they are the pros. They have the knowledge to recommend the best products. Clients shouldn't have to guess what they need to use or what to use or even rely on the workers at target.

to help them choose a product for their hair or their skin or their nails. It's part of the job to help clients find out what's going to work best for them. And that's really a unique service that only a professional can offer. So Chandra, how do you help your team feel like they're giving a service, not a sales pitch, when they recommend these products?

Chandra (06:44)
I think for me, I try to shift their mindset to where they are the professional because I think sometimes they don't even think that they're professional or that they're in charge, right? Like, you need to be in charge of what's happening with your client and you are the professional, right? So I think for us, it's really training a lot on making sure that they understand that fact and that it is part of the service. It's like if you went to the doctor and they gave you some kind of medication and we're like, well, go ahead and choose a Walgreens, whatever they got, because this, you know.

It's just my recommendation, but it's not serious. And so I think it's changing that mindset for them to really understand that I am the professional and I recommend XYZ because it's going to help XYZ and I'm the one that's the professional. So it's really hard, I think sometimes to get that mindset shift in them, but that's what we do. We really train on that and we have to train hard. takes a while. It's not an instant process.

Brie Holt (07:38)
Definitely. 100%. So it's a service to your clients. It's part of your job. And number three, retail sells drive profit. Retail isn't just a nice extra. It is essential to your business's success. In fact, at times there is more profit in products than there is in certain services alone. So ignoring retail would be kind of like a chef.

serving an incredible meal, but never offering dessert. That final touch can be what elevates that entire experience, and it keeps customers coming back for more. When retail is part of the focus, it's going to create a well-rounded, profitable business that is going to benefit the entire team. Okay, so we talked about those three. Let's talk about some of the common reasons

or what we like to call at the Beauty Biz agency, limiting beliefs that keep employees from even recommending retail products. Like I said in the beginning, we're not talking about selling them. We are simply talking about recommending them. So we're going to break down each one of these. I think I came up with 10 of them and talk about how to turn it around or little ways that you could possibly change your mindset, shift it just a little bit. So objection number one that I came up with is

I don't know how. A lot of employees feel that they don't know how to talk about retail comfortably. But just like cutting hair or doing a facial, really learning to talk about products, it's a skill. Chandra just said it. It's a skill that has to be learned. It takes patience. It takes practice. And everyone can find their own style and their own way to do it. It's really important that you remind your team that it's okay to fumble it first.

the same way they did when they were doing a blowout or cutting hair or whatever services you offer, they are going to get better with time, just like they do with any new skill. So Chandra, when it comes to training, what strategies have you found work best for getting a team member comfortable with just talking about those retail products?

Chandra (09:52)
We really try to drive it in them about what they're trying to solve for the guest and so what they're trying to solve for that client. And so we do a lot of role playing and they do a lot of kind of mock consultations and mock finishing and sales close at the end of the service and really talking about it over and over and over again. So that way, when they do start talking to the client, it feels more normal. It feels more like they're not trying to sell something because it's really not about that.

You know, in all the years I worked behind the chair, I was never coming at it with the mindset of, have to sell stuff. It was more that mindset of, this client needs this because it's going to fix this problem. And so really we work on that a lot so that they feel comfortable with that verbiage and with that conversation.

Brie Holt (10:39)
For sure, definitely. is practice makes perfect, right? We hear that all the time in everything in life, and it's going to be the same thing when it comes to recommending those retail products. All right, objection number two that I came up with is I had a bad experience. Sometimes all it takes is one no to make someone even just stop trying altogether. But here's the thing, no isn't failure. It's only feedback.

And if you'll look at it that way, it changes the entire perspective. Clients reactions are really out of our control, but how we respond is totally up to us. So you have to help your team see each no as just part of the learning process, not a reason to give up. Have you Chandra ever seen a stylist overcome maybe a bad experience with retail and what really kind of helped them?

Turn it around and keep recommending products in the future.

Chandra (11:39)
yeah, we've had that happen a lot. I think that sometimes they do, they get that one client that says something or tries to take pictures of it to look it up on Amazon or tries to do all those things and then they get scared and they don't want to keep trying or doing it again. And so we definitely have overcome that quite a few times. And I think the biggest thing that I find that works is really helping them to understand that you're not always going to get everyone. Like don't feel like you have to get every single person.

but you just need to do the best that you can and do the right thing that you recommend and what you think that is right for that client. And so really kind of getting them to overcome that, that feeling of rejection and just telling them, you know, you're not going to get everybody. And again, like to your point, what did you learn from that? You know, what, what things, you know, when they shot you down, what are some things that we can do to overcome that next time? Or what are things that we can do so that you don't feel that way?

Brie Holt (12:30)
it

Chandra (12:36)
going forward because I think that's the biggest thing, especially with a lot of the newer stylists. One thing that goes wrong and they're like, I can't do that again, know, they have like fear. So yeah.

Brie Holt (12:49)
If I literally stopped doing every single thing when somebody told me no, I would be stuck in my bedroom with my head under the covers every single second of every day and never stepping out of my house, right? We can't let that keep us from doing our job and moving forward. And that moves us into objection number three. It's not my job. This is a big one. I'm an artist, not a salesperson.

But in the service industry, giving clients the best experience, it means recommending products for that at-home care. If stylists skip retail recommendations, they're really missing part of what makes that service complete. It's all about helping clients maintain their look after they leave the chair. And we just talked about this. It is part of the job. I think this all comes into the way that you're hiring, the way that you're onboarding, the way that you're training your team.

So it really goes into depth because if your team is still feeling like it's not their job after they've been with you a certain amount of time, there's something really wrong there. I know that you are really good about training your team, Chandra. So how do you help your team see retail as really an integral, integral part of that client experience rather than just an extra task? And are there any key mindset shifts?

that help you as the owner help your team in that area.

Chandra (14:21)
Yeah, I think kind of the going back to that story that I told in the beginning, because I think when they don't understand how important it is that they take that part of their job seriously, then they don't care or they don't think it's part of their job or they do think it's an extra task because we have that in our service cycle. So it is kind of an extra task, right? Like, and you don't want them to think of it in that way. And so really making them understand that this is part of this client experience, part of this client service, because

If you do some amazing haircut on somebody and you send them on their way without the things that they need to recreate it, that's gonna look bad on you. That's your work. And they're gonna think you gave them a bad haircut, even though it could just be the styling products or the way that you didn't teach them how to do their hair, those kinds of things. And so we spend a lot of time trying to really drive that in and getting that mindset shift around them and making them do things without product is a really huge way to make it.

click pretty fast. And I think as the owner, some of those little tricks are the things that have really allowed me to change my mindset, to understand where they're coming from and to be like, okay, this is not just a task. This is part of that service experience. And as a client myself, when I get services done, I kind of want to buy all those things. Like just on my own, like I'm like, cool, my hair looks great. What did you use? I want it. And so if you don't do that part, you're doing that disservice to the client to really make them

not excited, they're gonna walk into Sephora and some random person's gonna sell them all that stuff because they want that stuff. They want some things. So we really drive that home a lot. We spend a lot of time focusing on those key aspects to help them understand that it is part of their service, part of their job.

Brie Holt (16:06)
and part of your studio culture, right? I think that's the piece that so many people miss out on. Your client experience is part of the culture that you are building in your studio. And if you aren't going through every step of that client experience, including recommending the products, then your culture is missing pieces. And so I think that's really, important. All right, objection number four is

Chandra (16:09)
Yeah.

Brie Holt (16:33)
One that we even have to coach salon and spa owners through. The, don't want to be pushy. Nobody wants to be pushy. Nobody wants to be salesy. We get it. But recommending retail, it's not about forcing that sell. It's about providing that solution. If stylists see themselves as consultants who are educating and who are inspiring, clients are going to feel valued, not pressured.

That is the best way that I came up with it. And it makes so much sense. When I started talking to my team in this aspect, right? Reminding them that this makes your client feel cared for. It makes them feel valued. It doesn't make them feel pressured just because you're recommending something. It really changed a lot for my team. How do you coach your employees to approach retail without that salesy feeling, right? Without that

pushy, salesy feeling and are there any phrases or techniques that would maybe make it feel a little bit more natural?

Chandra (17:41)
I think just the recommendation part is really where we lean in instead of it being like, have to sell this product, you have to do this. It is about recommending, just recommend it. If they don't buy it, they don't buy it. But if you don't recommend it and do your job and showing them why, they're not gonna buy it anyways. So you don't have to be pushy or salesy just using that professionalism and really recommending the products.

And that's the kind of verbiage that we train them to at the end of the service is really teaching them how to style the hair, teaching the client, the stylist will teach the client how to style the hair and really telling them like, the reason I recommend this is because of XYZ. And it's going to help you, you know, if we, if you have somebody that's going blonde, for instance, and you can say, I need you to use these products at home. I recommend these because we want to keep going lighter and lighter on every session. And I need your hair to be in a specific state in order for me to do that.

And so really teaching them how to have those conversations instead of being afraid of it as I need you to use these products for this reason, or I recommend these products for this reason. And that gives the client more, I think they do feel more cared for because your main goal is to give them their main end result that they want. But in order for that to happen, there might be certain things they need to do or use at home to do that. And so really teaching them that verbiage, making them feel comfortable with that. I recommend conversation.

because of XYZ. That's how we train them. And it works, it seems to work really well because it takes out that feeling of being pushy because you're not trying to push product on them. You're just telling them this is why you recommend it.

Brie Holt (19:17)
Well, and it, when you, when you think about it in the big aspect of things, you kind of got me thinking that's all we're doing, right? In a consultation, that's what we're doing. If I came and sat in your chair right now and I was like, I want to go level one for those of you that don't do hair, like blue black, that's what I want to do. Chandra would not recommend that I do that for several reasons, right? Like you guys can see me for those that can't, it wouldn't work.

like, so she is going to recommend that I probably don't do that because it's not what's best for me. It's not what's best for my look. And it's definitely not going to help my confidence in any way, or form. And so when we look at things from that aspect as professionals, that's what we're doing 85 % of the time. Recommendations of what is going to be best for the people that we care about. Pretty easy. All right.

Objection number five and this one. So I was going through a ton of objections that we've gotten from salon owners that have teams that have kind of gone over things with us as we're coaching them. And this one is my clients are my friends. I get it. It can feel really awkward recommending products to clients that you see as friends, but remember most clients are friendly, but they're still just clients.

And this is something that I really had to teach, especially with my young artist. Clients really aren't friends. They may be friendly, but they're not your friends. They're your clients at the end of the day. And we have to keep it professional and we have to, there's a fine line there, right? There's a fine line between over-friending in that client area. So we have to keep it professional. When stylists care about their clients,

They want them to look their best, not only when they leave the studio, but at home too. And that includes these product recommendations. So I think it's really, really important for those of you salon and spa owners out there who have stylist maybe or estheticians that are using this excuse that the clients are the friend to really, really make sure that they aren't crossing that professional line in any way, or form. All right, number six, there's no retail culture in the studio.

So sometimes the studio culture just doesn't support retail at all, but creating a retail friendly space, it doesn't just mean putting products on display. I think that's something that a lot of people think, we have a retail culture in our studio. Don't you see all of our retail products sitting over here? It's really about making your team know and understand and have the tools, the knowledge and the support to feel comfortable actually

utilizing those products, recommending those products as part of that client experience. You can buy as much retail as you want as the salon or spa owner, but if you're not doing anything with it, then there is absolutely no retail culture in your studio and that is impacting your business in a very, very negative way. So Chandra, what are some ways to build a retail culture in the studio and are there small changes that can make a really, really big impact?

Chandra (22:37)
I think one of the biggest things that works for us is really aligning our team with the products we use. And so it's a lot of product knowledge, making sure that they are loving every single thing that they're using themselves because then they can get behind it and they understand the importance of it. And so if you just throw up retail and you just like, sell all these products, but nobody's really getting behind it, then you're not going to build that retail culture. And I think they need to understand that, you know,

This is important. It is part of who we are. What we use in our salon is part of who we are as a team and part of our culture. And so it's really important to have that alignment, I think. And that's one of the biggest ways that we do that. And I think if you don't believe in now that's the way we believe in it, then you don't fit into our salon. And so everybody has to kind of fall in line with that whole idea of it is part of who we are. It's not just products randomly on the wall.

Brie Holt (23:35)
Yeah. And that's why it is so important that as a salon or a spa owner, you are working with brands, you are working with companies that you truly believe in, right? Because if you're not buying it yourself, your team is never going to buy it. It's just never going to happen. And so if you aren't behind the companies that you're working with or don't believe in what they stand for, then you really need to rethink all of that and maybe make some changes and move forward and then start

product knowledge and all of those things like Chandra said. All right, objection number seven, the commission is too low. It's just not worth my time. If employees are only recommending retail for the commission, then there is something missing. Product recommendations, they should really come from a place of passion and professionalism, not just an extra dollar. It really shouldn't be that way. When retail is about helping the clients,

It feels better and it's going to be way, way, way more effective. All right, number eight, clients buy it online. One of the biggest, right? Sure. Some clients are going to buy it online, but that doesn't mean that we skip the recommendation. In-person retail offers something that the internet is never going to be able to. It's in real time, right? You're getting real time advice.

a chance to test out the products, a chance to smell the products and immediate availability. People overlook this all the time. I am one of those instant gratification type people. If I can get it immediately, that's exactly what I'm going to do. When clients see the added value, they are going to want to buy from you. So when they believe in you and when they see the value that you bring and they trust in your professional opinion, they aren't going to go online and buy it. They are going to purchase it.

from you specifically. So how can salons create an in-person retail experience that really stands out, kind of sets themselves apart and makes clients want to buy from the studio instead of online, Chandra?

Chandra (25:44)
Yeah, it's all about creating that sort of sense of urgency in the guest when they're in the chair. And I think for us, it's about we talk about it in our consultation. We do those recommendations right up front. So you're planting those little seeds already at the very beginning of the service. And then throughout the service, anything that you're using, they kind of talk about it. They explain what the purpose is, why they're using it, why they recommend it. And then they do a styling lesson with every client and teach them how to use the product, teach them how to use.

how to style their new hair. And then they finish it off at the close by having those products up front and just kind of reiterating and explaining it. I think, we've had people sometimes take a picture and be like, I'm going to look it up and see if I can get it cheaper. And we've literally had that conversation with them in the salon sometimes. And just to, why don't you want to get it now? And sometimes we'll tell them, I can't guarantee it.

if you're getting it from there. But I know what I have here is going to help you and is going to be the correct product. There's not going to be anything wrong with it. And we don't argue with them. We don't go too far into it, but we just sort of will explain that a little bit and let them know, you know, we want you to buy it. I'd like you to get it here now today. You know, if they're thinking about sometimes doing that. And so I think it's about really making them excited. Then they don't even always take that picture online, you know, because they just want it.

and they get up front and they're like, yeah, I'll take all of that instead of having to feel like they're being pressured or being sold something. It's like when I go to Sephora or, you know, Ulta or whatever, any of those other beauty stores, I could sit there and spend hundreds of dollars on stuff that I didn't even want because they're just so good at explaining why I think I need these things. And so we don't want you selling people things to people they don't need, but sell them the things that they need instead and just really recommend that and make them excited.

They're excited, they want it today. Like you said, that sense of urgency. If you're wishy washy, they're probably not gonna buy it.

Brie Holt (27:46)
100%. All right, objection number nine, I don't have time. This is all about priorities, people. It's all about priorities. When employees say that they don't have time, they're really just choosing to spend their time on other things. You have to remind your team that talking about retail, it doesn't need to be this big freaking production. It can just be part of the flow of conversation.

during, like Chandra said, the consultation, during the service, during the styling, it can flow and it can flow very easily. If your team members are sitting with their clients and they are talking about Sally's dog and how he ate the homework and things of that nature, then they aren't utilizing their time the way that they need to be. And so that goes into leading and guiding and coaching your team on the correct way to be professional when it comes to clients.

Now I'm not saying that that's all you talk about the entire appointment, right? However, there is a rhyme and a reason to the way that you need to go about it. And it's very, very important that they are utilizing their time wisely. At the end of the day, it affects their career, it affects their paycheck, it affects their clients, and it affects your business. So you've got to make sure that you're on the same page all the way across the board.

All right, objection number 10, and this is the biggest one. I was going to use it at the front, but everybody knows this one. So here we go. Fear, the fear of rejection, fear of seeming pushy, fear of being told no, fear of rejection, fear of pricing, fear holds so many people back, but rejection is a part of life. And it's not freaking personal. I wish that people would understand that.

You have to encourage your team to keep going all the time. Every no is just a step closer to a yes. And that's the honest truth. When they learn to stay consistent, when they learn to keep going, clients will eventually start to see the value that you have to offer, right? You're not going to keep recommending products that you don't believe in, that don't work, that don't mean something. If you do stop recommending those, then they're not going to...

to value them, they're not going to believe in them, they're not going to think that they are worth anything. So Chandra, fear can be a very, very tough one to overcome. Salon and spa owners deal with fear of rejection and fear in general all the time. How do you help your employees move past that fear, not only of rejection, but just fear maybe of judgment from the clients?

Chandra (30:29)
Yeah, I think we do a lot of one-on-ones with them and training on this, but I always ask them one question and it always seems to be the one that kind of gets us through whatever they're feeling. And I always just ask them, what is the worst thing that's going to happen? And they sit there and they think about it. And then they're like, I don't know that they'll say no. And I'm like, okay. And then what happens? Nothing. Okay. Then what? They don't realize that that's not.

It's not going to be the end of the world for them, you know? And so when you ask that one question, I swear, it just kind of breaks their brain for a minute. And they're like, wait, that, yeah, okay, fine. I'll do it. Cause nothing is going to happen to you. So I think it's all in your head. You know, sometimes that stuff is you're creating scenarios and situations that are not even real or a thing. And it's like, the worst thing that's going to happen is they're going to tell you no, and they're going to go on their way.

and that's it. And they're going to go back to life and forget all about everything that you just said to them. So don't worry about it. That's what we do.

Brie Holt (31:33)
Yeah, no. I agree with that 100%. I think that's the best way to go about it. Like I said, fear is real for every single person in some way, or form. And if we let fear stop us once again, from living life, from doing the things that we're supposed to do, then we're never going to get anywhere. We're never going to grow and we're never going to become the success that we want to become. And as salon and spa owners, that's what we want for each and every one of our employees, or that's what we should want. Right. And

when it comes to retail recommendations, that is part of building them into the best artist, the best estheticians, the best beauty professionals that they can ever be. So keep at it and keep pushing your people to recommend. Like I said earlier, I'm not talking about selling. Selling is great. It's great. But at least the recommendation. So by understanding and addressing these common objections that we've talked about today,

you can really change the retail culture in your studio. And nine times out of 10, that's exactly what it boils down to. You, the leader, have not built that retail culture in your studio, and you need to make some changes in order to support and help your team. When recommending products becomes just that natural part of the service, it's not only going to boost your sales, but it's also going to deepen the client relationships. And this is a proven fact, statistically proven that it happens.

So you want to encourage your team to stay consistent, to be genuine one in everything that they do. And remember that every recommendation is just a chance to add value to the client experience. At the end of the day, your team's job is to make the clients feel their best every single second of every day, not just while they're in your chair, but long after they leave your studio. With that being said, before we close out, Chandra,

If a salon owner is listening and feeling stuck with retail or retail culture, what is one change that they can make today that could create maybe a really big shift in their team's mindset or approach?

Chandra (33:44)
I think just creating that process and staying consistent because so many times we hear from salon owners, my team just doesn't want to sell. My team doesn't like selling. And I think the biggest thing is we get deflated as owners because we try and then they don't respond or they don't do it. And then we give up or we just get frustrated with them instead of being consistent. So I think having that consistency is the biggest thing that you can do. Just keep at it until something clicks for your business, your team and your business, because

It is hard and so it's definitely, you just gotta stay consistent and keep doing it and not give up or just think that it's all their fault.

Brie Holt (34:24)
For sure. And I think sometimes maybe even just the verbiage that we use, right? Instead of sitting in a one-on-one and talking about retail sales, maybe change it up to retail recommendations for a while. Change those KPIs and benchmarks into a verbiage that is not going to sound so scary or make them so fearful or really turn them off. Because once they start thinking of it as the recommendation, as the client experience, as the complete service,

things are going to start shifting little by little. And when you look up, then you're at a point to where you're really talking about sales because they're seeing the difference that it's making in their numbers and their paychecks and how they are promoting themselves within your company. So that's a piece of advice that I would give is just maybe change that verbiage a little bit as the owner, as the leader, and see if that helps not only your team, but yourself as well, because this is an area

that really hinder salon and spa owners too. Number one, they don't sell it themselves quite often. When we are working with salon and spa owners, we look at their numbers and their retail numbers aren't any better than some of their team members. And so maybe just change the entire way that you're looking at it or talking about it. With that being said, that's a wrap for today's episode of Salon Swagger. Do not forget to like, follow and subscribe to this podcast so that you don't miss out on any future episodes.

and be sure to follow us on all social media platforms. Chandra, how do they do that?

Chandra (35:57)
Yeah, reach out to us @thebeautybizagency on Instagram or Facebook, or you could shoot us an email at admin@thebeautybizagency.com

Brie Holt (36:05)
Perfect. And please visit our website at www.thebeautybizagency.com for free resources that you can implement immediately to level up your commission salon or spa. Now go out there, kill the retail game, and make some boss moves. Until next time, keep slaying those business goals with a whole lot of swagger.