Salon Swagger

Brie (00:02.073)
Hey there salon and spa superstars. Welcome back to salon swagger, the podcast where we dive into the good, the bad, and the ugly of commission salon and spa ownership. I'm Brie and I am joined by none other than Chandra C. How are you Chandra?

Chandra-The Beauty Biz Agency (00:14.81)
Doing good, just getting through all my crazy salon flood nonsense, but we're almost in the home stretch. So all good.

Brie (00:21.945)
That's awesome. Well, I don't envy you, but I am so excited to see because it is going to be gorgeous when you get done.

Chandra-The Beauty Biz Agency (00:29.786)
Yeah, I hope.

Brie (00:31.833)
Well, today we are going to tackle a topic that many, many, many commission salon and spa owners face, the difference between fearing failure and fearing mediocrity. And I'm going to be honest with you. I think that every single person in this world probably deals with this at some point in time, every entrepreneur for sure. I know that I've dealt with it. You said you've dealt with it. And so I say, let's jump right in, get this out of the way so people can start.

busting moves and moving forward. How does that sound?

Chandra-The Beauty Biz Agency (01:03.066)
Sounds great to me.

Brie (01:04.889)
All right, well, let's start with the fear of failure. The fear of failure is something we all feel at some point. Like I said, it's that nagging worry kind of in the back of your mind that says, what if I mess up? What if my business doesn't succeed? Right. And it can be absolutely paralyzing if we're not careful. Think about it. You've put your heart and soul into building your salon or spa. You have put blood, sweat and tears into building it. Right. You've invested time.

money, energy, all of those things. The thought of it falling apart can be absolutely terrifying and it can paralyze you. You might worry about not being able to pay your bills, disappointing your clients, your team not being happy or even losing the reputation that you've worked so hard to build. When I first started out, I was so terrified of failing and it hit me in many different ways. It wasn't like, I'm just scared of this, right? Failing at this point.

like it was in my brain everywhere all the time causing severe anxiety. I'd constantly worry about whether I was making the right decisions, if I was leading my team in the right way, if I was spending my money correctly, if my clients were going to come back, anything you can think of started going through this crazy head of mine. And every small setback felt like a huge disaster when in reality, it wasn't. It took me a while to understand that failure

is a part of the journey and it's a part of the journey for all of us in one way or another. It's not a sign of weakness, but an opportunity to learn and grow. And I hear people, let me rephrase that. I used to hear people say that all the time and I would literally laugh at them. I would be like, those are people that have never failed before, right? But that's not true. Really, it isn't a sign of weakness. It is an opportunity to learn and grow.

So can you share an experience where you faced the fear of failure in your business and how you were able to overcome that?

Chandra-The Beauty Biz Agency (03:08.922)
Yeah. I mean, I think that, especially in the beginning, when I first started being a business owner, I was afraid of a lot of the things that I had to do. Like I jumped into it pretty quickly and I didn't really think about all of the different tasks that were going to be on me or how I had to be the face and the leader of this company. You kind of just jump in thinking, this is going to be great. I'm going to open my own business. And then all of those things sort of hit you and you start to really feel that fear inside.

And you start to feel like, am I going to be good enough for this? Can I do this? Am I making the right decisions? Am I doing the right thing for the business, for the team, for myself? And so that fear really starts to creep in. And I think for me, the biggest thing was really kind of having to take that and compartmentalize that and really kind of figure out exactly what I was afraid of.

and what are the things that were holding me back? And so that's kind of one of the ways that I started to overcome it was really kind of facing it and realizing what those things were and then figuring out what I needed to do to start getting past that if I was gonna continue to build and grow that business.

Brie (04:19.449)
Yeah, it's so true. You know, coaching salon and spa owners all the time. The majority of us have a similar story in the beginning, right? We had a passion for hair, skin, nails, whatever it is. We wanted to hire a bunch of people to work with us and just have fun throughout the day. And I think we have touched on this so many times. It's a big problem in the beauty industry, especially when it comes to commissioned salon and spa ownership.

We just think that it's going to be that simple. We do not think of all of the decisions and the things that we have to do on a daily basis. Sometimes we even don't realize in the beginning that there are people depending on us, not our family, but actual employees depending on us. And I think for me, that's when my fear really, really set in. I was like, all of this is on my shoulders. One wrong move and we're screwed. Like this is a big deal for everyone.

It caused me to be paralyzed in so many ways. I can't even explain them all. So I would love to hear the advice that you would give to myself back then or to salon and spa owners right now who are paralyzed by the fear of failure.

Chandra-The Beauty Biz Agency (05:34.202)
Yeah, I think the hardest part is getting past that fear, right? And understanding that you can do this, or if you can't do it the way that you think, you can find a way to do it. You can get help. You can get training. You can get the things that you need if that's what you want to pursue for your life. And so I think it's really my advice would just to kind of really be like, you have to look at what your goals are, what you want.

And then you have to decide for yourself, like, are you willing to let this keep you held back and keep you paralyzed? Or are you willing to try and put yourself out there and kind of get past that fear and really see what you need to do in order to get past to where you need to be to be successful?

and to not feel that way anymore. And so I think that's one of the hardest things, but that would, that would be really my advice is cause that's what drives me is what is it I'm trying to do? What is it I'm trying to achieve? What am I trying to get out of this? And if I stay in that paralyzed state, it's not ever going to happen. I'm just going to constantly be afraid of doing it until I pretty much closed the business or something because I'm going to be stuck there. So definitely I think that's what I would say.

Brie (06:46.649)
Yeah, 100%. And I think a lot of times we need to change our thought process. Just because we're business owners doesn't mean that we're not people, right? And if you look at your life in general, you have had a fear of failure throughout all of that, but you overcame it. And so put it in the aspects of you're learning to ride a bike, you're learning to roller skate, you're learning to do any of those things, right? What happens? You get on the bike,

You fall off, you bust your face, you bust your knees, you do whatever, you clean it up, wipe yourself off and get back. But it does not stop you nine times out of 10. Now I know a few people, but it normally doesn't stop you from trying again, from trying to succeed. And so I think sometimes because we are business owners, we look at that in a different way to where we need to just simplify it a lot more and put it in ways of learning to ride a bike.

not paralyzing ourselves getting back on that bike. So eventually we can go play with our friends. We can do whatever we need to do right on the bike. When you are afraid of failing, it's going to stop you from making really bold moves or from even taking risks that could actually really, really pay off. Let's just say you might hesitate to invest in new training for your staff or to try out a new marketing strategy because you're worried. it might.

might not work out, right? That's the key word, might. This fear can lead to massive missed opportunities that could have taken your business to the next level. However, you are still stuck right where you are, or maybe even a level back. If you are always playing it safe, you're not giving your business the chance to grow. You're not giving your team the chance to grow. You are not giving yourself the chance to grow. You might avoid launching things like new services or expanding your offerings

because you're afraid that they're not going to see succeed. But what if they do? What if they do? What if that new service becomes the next big thing in your salon or in your town, right? Or in your area? For me, I have a really, I live in a really small area. So if you get known for something around here, people are driving 50, 60, 70 miles to come experience that. And so it's really important that you look into that.

Brie (09:14.905)
The fear of failure can also affect your team. Your staff is going to sense that fear and it can affect their confidence and their motivation. If they see you constantly holding back, they are more likely to do the same. This is going to create a culture of complacency, which none of us want, where no one is willing to take risk or even push the boundaries. So have you ever missed out on an opportunity, a significant opportunity really?

because of your fear of failure, and what did you learn from that experience?

Chandra-The Beauty Biz Agency (09:49.402)
I think the biggest opportunity that I missed out on for many years was not necessarily understanding that it was okay to push my team and to really get them where they needed to be and helping them learn how to be successful and how to do all those things. I was afraid to push them. And so I think that opportunity or losing that opportunity held us back for many years and cost us a ton of money because we just.

we're complacent, exactly like you said, that complacency sets in and they're just kind of doing their thing and they're afraid to take those risks and put themselves out there and I'm afraid to put myself out there to help them do that. And so that really cost us a lot. And so I think overcoming that really learning that it's okay, that I can push them and that things are gonna be fine, they're not gonna quit and they're not gonna, you know.

have a meltdown or whatever, things will be okay and they can start seeing that and then they start succeeding and then they start pushing themselves and all of those things kind of come full circle. So that's how we really overcame that. But it was my fear in the beginning that was holding me back from helping them reach the levels that they needed to reach for them to be successful and the business to be successful.

Brie (11:10.169)
Yeah, that's definitely a topic that we're going to discuss next week. So I think it's really cool that you brought it up and it's something that we see all the time, right? Salon and spa owners are terrified of pushing their team because they don't want them to leave. They don't want them to walk out. They're scared to have repercussions because they don't want them to leave and they don't want them to walk out. I think when we're facing the fear of failure, it's important to remember that you don't have to start out by taking these massive risks, right?

You can start out very small, just like you said, whether that is teaching your team to upsell, whether it's teaching them to sell retail, whatever you do, as long as it's making a good and positive impact on your team and on your business, it's going to, it's going to be a good thing. Now I have implemented a million things in place that didn't work out for my team, right? However, because I was able to dust myself off when I failed many, many, many times,

as a business owner, they saw that and they saw the resilience that was starting to build in me. And so they then began to build that resilience too. And I could see a mindset shift throughout our entire team as we started taking these risks together, as we started, you know, letting fear kind of pushing fear aside and, and focusing on what we needed to. So I think that is really cool and really important. How do you encourage your team?

to overcome their fear of failure and really take bold steps in their roles.

Chandra-The Beauty Biz Agency (12:43.77)
Yeah, so I kind of have them do the same thing that I've learned to do for myself, which is really, what's the worst thing that will happen? It's like telling them, like, if you try this and they're afraid to do it, or I'm afraid to do something, what is the worst thing that's going to happen? It's just not going to work, and you're going to try something different, or you're going to move on to something else. Most of the things that we're so afraid of doing are really not so detrimental to our life. Like, they're usually things that are not going to be

the world's going to end because we tried this thing. But we feel like that's what's going to happen when we're worried about it. And so I really help them do that, work through that with them. Kind of like, okay, what's the worst thing that's going to happen? Let's try this. And then if this doesn't work, let's learn from it and let's try this. And then we can kind of go from there. And what I've noticed that's really cool in my team is I've noticed them starting to take more risks in their personal lives as well in a positive way that their personality before we start

working through these things would have held them back. And so not only are they pushing themselves for more success in the salon, they're also trying things in their personal life that maybe they would have been afraid to do if we hadn't started working on getting past those fears for them too.

Brie (14:01.529)
That's really cool. I think as we're talking about this, I'm realizing, which I kind of knew, but I'm realizing even more that you start to build trust in yourself, right? Like you start to build trust in yourself. Your team starts to build trust in you. They start to build trust in themselves. And it's just a positive reaction all the way around. Even if you stumble, even if you fall, that trust is still there. And so I can...

see now why we both have the types of culture that we have in our studios, because we have taken these risks. We haven't let fear stop us. We have failed many, many times, but we've picked ourselves back up. We've shown our team that the same way a parent would show a child, right? And so that is just such a beautiful thing that really kind of gives me chill bumps as we're sitting here talking about it. I think it's so cool.

With that being said, we have to talk about the fear of mediocrity. This fear, it's not just about failing outright, but rather about being average and not standing out. It's really driven by a desire to excel and make your salon or spa exceptional. This push for excellence, it can motivate you to constantly improve and innovate. However, if it's not managed properly, it can be absolutely exhausting.

So what drives your fear of mediocrity and how has it impacted your business decisions?

Chandra-The Beauty Biz Agency (15:33.594)
Yeah, I think for a long time I got stuck in that place of mediocrity. I think when early, when I first started owning the salon, I tried some things and they went awry. And so it kind of pushed me into this sort of place in my head where I was kind of afraid to really try too much. And I sort of let the team run me and I sort of let the salon run itself. And we didn't really have, we weren't really growing. We weren't, you know,

doing anything that was my original plan because I got stuck in that mediocre place where we're doing okay. If I just let us keep doing okay, then things are going to be just fine. And I'm not going to have to feel that fear of failure or, you know, not being good enough or not being able to do those things again. And so for me, I kind of got to a point where I was like,

this isn't really going anywhere, this isn't really working at all. So if this is what I want, I have to get over this. I have to figure out how I'm going to push myself past that mediocre feeling and getting past that fear and starting to just take charge of myself and then taking charge of doing the things that I knew I needed to do in order to get out of that space, get out of that mediocre place.

And so it wasn't easy, but, and it took a lot, but now I feel like I don't really worry about that anymore. Like I don't get stuck in that place in my head anymore because I know it's going to be okay.

Brie (17:06.425)
Yeah. So on the other side of that, right, it mediocrity in your case kind of pushed you. It was a powerful motivator for you pushing you to seek improvement, innovation, all of those things. However, if people aren't careful, and I said this earlier, it can lead to burnout because you sometimes set unrealistic expectations upon yourself, your business, your team. So it's crucial.

to strive for excellence while also setting realistic goals and celebrating your progress along the way. I think people really need to understand that because I have seen some people, AKA me, push themselves to the limit so far that there was nothing left to give, literally nothing left to give. And then that fear of failure started coming right back around and I was completely paralyzed.

So how do you balance striving for excellence with preventing burnout for yourself and for your team?

Chandra-The Beauty Biz Agency (18:11.802)
I think I've just gotten really good at kind of making sure that I'm compartmentalizing all of those things and making sure like this, this is what I'm striving for. This is my goal. This is what I'm going to work towards, but kind of doing it more in a way now where it's not kind of life or death. Like I'm not so fearful of it where it's a little bit more of a relaxed way to get there where

I'm just focusing on this. I focus on this for a certain amount of time and I don't waste too much time on it. If it's not working, then I decide, okay, I got to make a change. Something is not working here instead of pushing, pushing, pushing, pushing until I hit that burnout mode. And so really kind of just compartmentalizing those things and making those goals be the focus, but not be, you know, this, this place where I'm afraid I'm going to hit it or I'm not going to get there.

or I'm pushing so hard towards something that's not working and that's gonna cause that burnout.

Brie (19:11.289)
Yeah, so really just learning to pivot in an acceptable time so that you can make the right decisions. What steps have you taken to ensure that the drive for high standards, because I know that you have them the same way I do, and this is one of our downfalls to an extent, just making sure that drive for high standards doesn't lead to unrealistic expectations in your business, in your life, and for your team.

Chandra-The Beauty Biz Agency (19:40.538)
Yeah, I mean, I think it kind of goes back to just making sure that you set those expectations. What are my standards? What are my expectations? And then what are my steps? That's what I follow. I kind of plan it out. Like if this is my, what I'm trying to hit and those high standards, what is my plan to get there? What is my plan to follow that?

And then I just kind of put that plan in place and create little steps. I write out different things for myself and I do a lot of journaling too, like you do. So I know like I can start watching where I'm at with how my attitude is, how my behavior is, how all those things are happening. And if I feel like I'm starting to hit that place, then I kind of come back off and look at where what's, what's going on and figure it out from there. But for me, those steps really just become, you know,

I've just gotten really good at following what I need to do. But then also, like you said, just making that change. Don't let it go too long. You just make that change really quick if it's not working.

Brie (20:40.889)
So when it comes to these unrealistic expectations, this is something that as we're coaching salon and spa owners, we tend to see quite often, especially when it comes to, you know, KPIs and goals and sometimes even standards, right? Procedures for their team. How do you make sure that your expectations in that area stay realistic and not...

Because we don't want our teams to feel like they're failing. We don't want to feel like we're failing, right? If I'm making 10 grand every single month, I'm not going to set $150 ,000 goal for the next month. So how do you make sure that those expectations stay very, very realistic so that you're pushing people yet they don't feel like failures at the end of the day?

Chandra-The Beauty Biz Agency (21:29.306)
Yeah, so that one's kind of a little bit of a deeper explanation, I feel like, because it's a lot of data and it's a lot of math and you got to pull your information so that you know exactly where you're at. You know exactly what they're doing and seeing exactly where they're at. So for instance, if I'm trying to increase revenue, I might be looking at their client count. How many clients do they have now?

How many clients could they continue to take to increase that? And so I'm realistically setting those expectations for them to push them based off of the data. I'm not just pulling numbers out of the sky and being like, yes, we're going to make, I want you to make $10 ,000 this week. Just do it. It has to be something attainable that you can work with them on so that they don't get fearful either. Because if you throw out a big number at them, they're going to just be like, I can't.

I'm never going to be good enough to hit that and they're not going to do it. And so you've got to do your research. You've got to find out exactly where your business is currently at, looking at that data, and then creating a plan of realistic expectations. They can't be unrealistic because otherwise it's going to fail. You'll set yourself up for failure that way. So really finding out where we are.

you know, what can we do to increase this and what's a realistic way to get there? I think that's the steps that I take for those types of situations.

Brie (22:47.257)
Yeah, I think you hit the nail on the head. So many people just pull things out of thin air, right? They just pull it out of thin air and they're like, this looks good for KPIs for my team or for my business or whatever it is, but it has to all be based off of the data. There's no other way and there's no way to set goals without using smart goals. So be sure that if you are doing any of that, that's what you look into. Now we have to talk about how do people balance these two fears?

It's all about finding the middle ground. You don't want the fear of failure to stop you from trying new things, but you also don't want the fear of mediocrity to push you so hard that you're completely burnt out and paralyzed the way that I was. I think one way to achieve this balance is to learn to take calculated risks. This means doing your homework, right? Planning things out, but not being afraid to step out of your comfort zone.

Let's just say somebody is considering a new service. Do a small test run first. That's a calculated risk, right? You're doing a small test run, seeing how things work, and then pivoting the way that Chandra said, if you need to. You've got to gather feedback, make adjustments, and then you can have a full launch. But if you don't want to live in mediocrity and you don't want the fear of failure to always hold you back, these calculated risks are a great way to go about it.

Another important aspect is to continuously seek improvement while also recognizing and celebrating your achievements. And I feel like that's one thing that we don't do enough of in the beauty industry as commission salon and spa owners. It's so easy to get caught up in what's not perfect, right? But take time to acknowledge how far you have actually come. This is going to help to maintain a positive and motivated mindset.

Can you give me an example of a calculated risk you took that really paid off for your business?

Chandra-The Beauty Biz Agency (24:49.626)
yeah, I think one thing that I took that was a very big risk that I feel like was at a time I was a little bit worried, but it was calculated. I did go through and I looked at the, at the data as far as it was an education platform that I was bringing into the salon. And it was a very expensive education platform and it was going to certify my entire team in a specific technique that's very popular. And so.

I was a little bit worried about that because I didn't know if we were going to get a return on investment on that. Our team wasn't doing bad work, you know, but it was more really amping up and making them more efficient in a certain way. And so I definitely did the math. I looked at how if we can make this more efficient, how can we

shorten our timing down on this? Can we raise our prices because we now have this certification? What are going to be the different things that are going to benefit from it? I was very worried about it because again, like I said, it was probably the most expensive thing I've ever bought, which I think the price is a little ridiculous. I will say at the end of the day, it paid off huge because they ...

totally amped up their work and improved it, even beyond what I thought that they could, only because they weren't doing bad work before. But now their work is phenomenal. They have been building so much quicker. Having that certification has helped boost their confidence. Clients don't necessarily know about the certification. So it wasn't like something that we were going to get from the client side, but it helped boost the team.

And so all of those different things I took into account before I jumped all in the pool because that was definitely a very, very scary one.

Brie (26:36.537)
I think that's so funny. It's so funny every time we talk and we communicate because we are so different in the way that we run businesses. Yet there's a lot of similarities, right? Like you're big on certain things and I'm not. I'm like, no, this is what matters. I know for me, one of the biggest calculated risks that I took that paid off tremendously was going from a bigger team to a smaller team. And I did this very calculated because I had to see if it was going to work because you think

More employees, more money, right? My brain was saying more employees, more problems. And so I slowly started getting rid of team members, you know, and really, really optimizing what I had to work with. And as I did that, we were even cutting back our hours. However, our numbers were growing and growing and growing and growing until I got it down to the point of where I had solidified my dream team.

And we were killing it. We were hitting over a hundred thousand dollars a month consistently with over 50 K in revenue every single month with a team of like eight or nine people. So I went from a living heck with a huge team to really solidifying what I needed. And so I think it's really important that people kind of listen to the examples that we've given when they're thinking about calcul calculated risk, because it really can take you. That was a big sign for me.

Like when I did that, I realized, okay, I don't have to be scared of everything that I'm doing. Like I do know what I'm doing to an extent, right? I can make some big moves and they can really pay off. And I'm not happy just being okay. Cause we were doing okay, but it's not what I wanted to do. So I think it's really cool that we each have different examples or scenarios of what types of calculated risks we can do.

How do you ensure that you are celebrating achievements while still striving for continuous improvement in your studio?

Chandra-The Beauty Biz Agency (28:41.69)
one of the things that we do, and I do this with my team individually and with myself is we set kind of like a bigger goal, like a higher goal. This is going to be the ultimate thing that I want to shoot for. So for me, it might be a certain revenue goal that I want to shoot for. For some of my team members, they might be trying to buy a car or house or whatever that looks like. So then we kind of set those realistic expectations. Like we were talking about earlier and smaller.

little bite -sized goals and milestones that they can hit or that I can try to hit myself for the business. And so we do that because then once we hit those smaller ones, we're still trying to get to that ultimate goal. And I think that really helps drive them and keeps them motivated, keeps me motivated because I know, you know, I still haven't hit my ultimate goal yet for my business that I want. And even when I hit it, there's probably gonna be a new ultimate goal. Right. And so that kind of that dangling carrot just always keeps you sort of

on track and keeps you wanting to strive to keep going and hitting those different milestones.

Brie (29:41.721)
Yeah, I love that. I love that because we have to continuously improve, right? There's never, that was like me. I always said, if I hit the million dollar mark, I'm good. I'm good. But I'm telling you, the day I hit the million dollar mark, it wasn't good enough. Like I wanted something else, right? I wanted my team to make more money. I wanted the business to do better. I wanted to get my profitability up. And so it's important, but it is important to celebrate those small steps and those small milestones.

as you're going through. So that is one thing that makes you the best boss ever. That's all I'm going to say. I think it's awesome. Well, I want to make sure that before we get off of here, we give people some practical tips for maybe dealing with each of these fears. So let's start with overcoming the fear of failure. And I think setting those realistic goals and celebrating small wins is a great place to start, right? And then embrace failure

as a learning opportunity. Every mistake is a chance to learn and grow. It really, really is. Surround yourself with a supportive network. Having a mentor or a group of peers to lean on, it can make a huge difference if you are dealing with the fear of failure. So for combating mediocrity, I think continuously seeking feedback

is really, really important. So always look for ways to improve, to stand out, investing in ongoing education and training. Keep yourself and your team updated in every single way that you can as a business owner. That is one thing that you should be doing all the time. Create a culture of excellence within your team, just the same way that Chandra has at her studio, right? Encourage everyone to strive for their best, recognize their efforts.

that's going to be extremely, extremely important. So out of those tips, which of them have you found the most helpful in your own experience and why?

Chandra-The Beauty Biz Agency (31:47.898)
I think probably the most helpful one really is the team, like really helping to strive the team and getting through that part of it, because I think they're the ones that are going to make the business too. And so for me, all those other things I can do and I can offer, which helps them and it makes things better. And for me, I don't feel like I get stuck in that mediocre place anymore. And so I don't necessarily feel like, you know, at some point, if you're in that place, that might be the most important thing that you need to work on, but

Right now for me, it's more so really being able to push my team and not being afraid of that and having that process in place where they're gonna grow the business for you. And so I think that's one of the most important places that I put my focus.

Brie (32:31.993)
love that. So now I just want everyone that's listening to take a moment because reflection is so important. I want you to think about your own fears. Are you more afraid of failing or are you more afraid of just being mediocre? When you get a chance, just write down these fears and think about how they affect your everyday business decisions. Then I want you to come up with a plan to address them. This is one way

to just get one foot in front of the other. Let's just say you're afraid of failure. Try setting small achievable goals that can help you build your confidence. What can you do in the next 14 days or 30 days, right? That can help you build your confidence just a little bit. If you are fearing mediocrity, look for one area in your business that you can improve and start making changes right there. And journal it like Chandra said, we both journal.

everything. So just start with little bitty steps. Reflection is a powerful, powerful tool that is not used enough. It's going to help you understand your motivations and identify areas where you can grow. So take some time after this podcast to really think about these questions and how you can apply the insights to your business. I know you journal, Chandra.

But how do you use reflection to understand and address your fears in business?

Chandra-The Beauty Biz Agency (34:01.626)
I usually write down like what I'm feeling as far as that fear. Like what is causing it? What's making me feel this way? Is it a specific situation? Is it a specific thing I'm afraid to do? What is it that's bothering me? And so I always do write those things down and then I really sit down and I reflect on that. Like what are the outcomes of this? Let's say I don't do this. What could happen?

What if I do this? What could happen? The things that I'm afraid of doing. Because sometimes when you start doing that and you break those things out, that's kind of where I like to reflect on it because sometimes if I don't do this, the consequences could be bigger when you really break it down and look at it than if you actually do it. And so I like to break it down that way. It helps me really decide kind of.

what's going to be the best thing or helps me get over that fear. Because I'm like, all right, now just get over it. Because if you don't do this, it's going to cause you more problems. And then I move on.

Brie (34:58.873)
I love it. I love it. Well, to wrap things up, just remember both fears are natural and they can actually help you grow if you learn to manage them well. So don't let the fear of failure stop you from taking risks and don't let the fear of mediocrity push you too hard. You have to find that balance, keep striving for excellence and keep learning from your experiences. I just want to thank everybody for tuning in today. I hope that you found this episode helpful and inspiring.

Remember, it's okay to have fears, but it's how you manage them that is going to define your business success. With that, Chandra, what final piece of advice would you give to our listeners about managing their fears?

Chandra-The Beauty Biz Agency (35:43.962)
I mean, honestly, one thing that helped me forever that I think is always in the back of my mind is you guys know, I love Disneyland. I'm always talking about Disneyland. And so one of my favorite quotes that drives me is from Walt Disney and it's just keep moving forward. And I think that's the biggest thing you can tell yourself all the time is just keep moving forward. If you get stuck in that place, keep going. If you get, you know, fears of paralyzing you or holding you back, just keep moving forward. So.

Just remember Walt Disney.

Brie (36:14.841)
You heard it out of out of Chandra's mouth. Walt Disney, keep moving forward, right? Alright guys, thanks for listening to Salon Swagger. If you enjoyed today's episode, please subscribe and leave us a review. Follow us on social media for more tips and updates. Chandra, how do they do that?

Chandra-The Beauty Biz Agency (36:18.138)
Yeah.

Chandra-The Beauty Biz Agency (36:31.258)
Yeah, definitely look us up on Instagram or TikTok at the Beauty Agency or on Facebook and leave us a message, drop a comment, let us know if there's anything that you would like to see on the show. We would love to hear from you also on how you liked this episode. So definitely check us out. You can also send us an email at admin at the beauty biz agency .com.

Brie (36:52.793)
Love it. Make sure you guys visit our website at www .thebeautybusagency .com for some amazing free resources that you can implement immediately to start seeing some positive big changes in your salon or spa. Now go out there, make some boss moves. Until next time, keep slaying those business goals with a whole lot of swagger.