The Station

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Most salon owners think giving a raise or adjusting commission is the answer to growth—but without structure, those changes create entitlement instead of performance. The truth? If you don’t have a clear level system and benchmarks in place, your team has no roadmap to follow—and you end up carrying the weight of all the decisions yourself.

In this episode, we’re unpacking exactly how to create a performance-based level system that rewards growth, not tenure. We’ll show you which KPIs actually matter—things like rebooking, retail-to-service ratio, client retention, and productivity percentage—and how to set benchmarks that keep your payroll healthy while motivating your team to climb the ladder the right way. You’ll also learn why flat commission rates hold salons back, and how sliding scale structures tied to measurable results create both fairness and profitability.

If you’ve ever felt stuck between wanting to reward your team and needing to protect your profit, this conversation will give you the clarity and tools to build a system where growth is visible, measurable, and sustainable.

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